Our team at Full Spectrum Analytics, Inc. hopes we have exceeded your expectations with our services and extraordinary customer support. If you would like to take the time to share your experiences with us (and others), please submit your testimonial.
Trinchero Family Estates
"Full Spectrum technicians provide excellent service and have always been very helpful in answering our questions either personally or by providing resources. They go above and beyond a standard service call."
City of Scottsdale - Water Quality Laboratory
"I am very pleased with the service that we receive from Full Spectrum. The overall company has always been very easy to deal with. I have been working with your company for many years now, and this has been my experience all my experience all this time.
My service representative is always available for questions. His response time is very good, and he always handles my service calls with the attention I require. He follows up to make sure the issues are resolved."
~ Lillian Reeves, Senior Scientist
Clean Harbors Environmental Services
"I wanted to pass along my appreciation for the excellent service support we receive from Full Spectrum. Like most of your customers, Clean Harbors is heavily dependent on the timely generation of data from our instruments. This would not be possible without the excellent technical support provided by Full Spectrum. Often within an hour of placing a call (or email) with FSA, we are contacted and guided through the diagnostic process. They are often onsite the next day, and prepared to service both the intended instrument, and other minor instrument issues that appear from time to time.
They are extremely knowledgeable, proficient, and enjoyable to work with. I'm glad we chose Full Spectrum to replace Agilent, and we would happily recommend your services to all your potential customers."
~ Rich Roylance, Environmental Laboratory Manager
EMSL Analytical, Inc.
“I am EMSL Analytical’s Quality Control Administrator and therefore responsible for collecting and maintaining our Approved Vendor information. You will be pleased to know that Full Spectrum Analytics received an average rating of 5, out of a possible 1-5, during our most recent company-wide evaluation process in November of 2013. I did not receive any negative comments from our participating laboratories regarding your service."
~ Susan Harding, TEM & PCM Supervisor/Quality Control Administrator
City of Austin - Water Utility
"I could not be more pleased with the job Lupe has done for our organics lab, with our Agilent 5973 and 5975 Mass Specs, and associated GC’s and Purge and Trap. He gets here promptly, does the PM’s, and has got our Purge and Trap back and running more than once, after we lost response due to some really bad industrial waste sample we had run. His experience on instruments and as an organics chemist makes him a valuable source of advice."
~ Kevin Borgendale, Organics Chemist
Washoe County Sheriff's Office
“Alex was very willing to explain what he was doing and why during his routine maintenance visit. This was my first opportunity to view maintenance as a newer analyst and he was very patient, thorough and informative. I know that my questions and being watched increased the time Alex spent performing his tasks, but he was very willing.”
~ Monica Siewertsen, Criminalist
Exxon Mobil-Baytown TX
"Lisa, I wanted to take a moment to thank you for being diligent and prompt in getting the service reports into us. It helps the process immensely – you’d be surprised how many “professionals” don’t get it done. You are one of the models of competency who make my job easier."
~ James L. Rodriguez, Site Manager
Safety-Kleen Systems, Inc.
“Very Happy with initial service!”
~ John Ulreich East Chicago Refinery, Lab Manager
CHD Bioscience, Inc.
“I also want to compliment Dennis on a thoroughly professional job.”
~ John D. Skinner
“Our laboratory contracted with full Spectrum Analytics, Inc. (FSA) to relocate 13-GC/MS, 2-GC/NPD and 1-GC/FID instruments to our new facility.
FSA arrived on time and quickly began disassembling the equipment for relocation. By early Saturday evening, all instruments were relocated, installed and near performance acceptance. A follow-up on Sunday by FSA demonstrated complete installation acceptance and all instruments were ready for production on Monday.
By allowing FSA to handle one of the most difficult tasks, my staff and I were able to focus on other critical areas of relocating a production laboratory. FSA continues to offer a valuable, cost effective service to LabOne-Salt Lake City.”
~ Dwain Irvan,
Positive Lab Service
“The service technicians are dependable, knowledgeable, and professional when responding to the service needs of our laboratory staff. I can confidently recommend Full Spectrum Analytics, Inc. as experts in their field and a solid, reliable source for service.”
~ Guilda Neshvad, Ph.D.