Service & Repair

Options Available for all your service needs

See our Field Service Options>>

SERVICE AGREEMENTS
• Service contracts provide unlimited on-site service calls to repair covered equipment
• 48-hours maximum for on-site response
• Travel and labor charges, in addition to replacement parts, are included in the contract
• Telephone technical support within 1 hour
• Personal Contract Managers ensure quality service and satisfaction

 

RELOCATION SERVICES
FSA offers a complete suite of services designed to help our clients protect the significant investment they make when they relocate to a new work place and laboratory. We understand that simply getting employees and instrumentation from Point A to Point B is just not that simple. Our relocation services is measured by managing efficiencies, professionalism, productivity, meticulous re-installation and prompt re-start times.  Our services are designed and delivered with all of these details in mind.

 

PREVENTIVE MAINTENANCE PROGRAMS
• Annual preventive maintenance visits ensures peak performance of your analytical equipment
• This service is included in the service contract price for some covered equipment
• This service can be purchased and provided on-site for individual instruments
• No more than four hours are required for this service

 

INCIDENTAL SERVICES
• Incidental Service is ideal for customers with limited operating budgets
• This on-site service is offered at current labor and travel rates
• All parts needed for repair of the equipment will be billed at current list prices
• We accept purchase orders from clients with good credit rating, corporate checks or credit cards

 

Instruments Supported  |  Field Service Options  |  In-House Repairs  |   System Qualifications  |   Preventative Maintenance Scheduling  |  Agilent 1100 HPLC Service