Service Plans & Contracts
Proactively Plan for Productivity
Are you exasperated with unexpected delays and costs undermining your plans? A Service Contract with FSG is like instrumentation insurance. It makes staying within your budget easier. Service contracts also reduce your stress of instrumentation problems because it entitles you to our VIP-priority status.
Your FSG service contract provides:
- Guaranteed On-Site Repairs within 48 hours
- All parts and labor included
- Unlimited Technical Support by phone
- Scheduled Preventive Maintenance
- Certified and Trained Engineers and Field Service Representatives
- A caring instrumentation partnership interested in your success
- Continued access to OEM parts and consumables
Reasons to Start an FSG Service Contract Today
Here are several common scenarios that prompt opening a new service contract:
- Deciding to retire an instrument or purchase a new one
- Continuing coverage after an OEM warranty expires
- Maintaining support after OEM stops supporting older instrument
- Streamlining asset management duties and reducing paperwork
- Scaling the lab for higher productivity
- Protecting against escalating problems in one of your sensitive instruments
- Preventing revenue loss caused by delays from malfunctioning equipment
- Extending the life of an instrument
- Responding to increased demand for a quick turnaround time
The truth is that any time is an excellent time to improve your lab operations. No matter what prompts you to call us the first time, we are confident you’ll love our unparalleled support and customer service. Your local field service representatives are ready to provide you with prompt, expert support.
Comprehensive Support and Precision Science for all Instruments
| FSG Service Contract | Billable Services | OEM Warranty | |
|---|---|---|---|
| Guaranteed 48 Hour On-Site Emergency Repair | |||
| Multiple Vendor Support | |||
| Prioritizes Analytical Labs | |||
| Customizable for Best Value | |||
| Consistent Field Reps who Follow your Lab Policies | |||
| Proactive Maintenance and Updates | |||
| Scheduled Preventive Maintenance | |||
| Unlimited Technical Support by Phone | |||
| Ability to Plan your Budget without Surprises | |||
| Streamlined Paperwork and Management | |||
| Continued Support of Older Instruments | |||
| Customized validations packages allow you to participate in how the protocols for IQ, OQ, and PQ are written. |
