LC/MS Services That Keep Your Lab Moving
When your lab requires LC/MS service, contact FSG to learn about the different ways that we can help.
At FSG, we love helping our clients achieve their goals. The best lab managers want to create a high-functioning scientific environment where results are accurate, reproducible, and consistent — we know this is not an easy task. When your instrumentation goes down, the science stops cold. Lost time in a lab translates very quickly to lost revenue, so having the right LC/MS service partner becomes pretty important. When waiting weeks for a repair is not an option, Full Spectrum Group is your definitive answer.
Which LC/MS Brands Do We Support?
Ongoing LC/MS Service Contracts with FSG
Imagine how nice it would be to have one contract with one multi-vendor service partner for all of your lab’s equipment. We commonly hear how simple our contract process is, and how effective it is when it comes to keeping the lab’s critical instruments in healthy circulation. Our LC/MS service contracts are meant to make sure you have quick response times for repairs, flexible planned preventative maintenance (PM) schedules, and a speedy source for needed repair parts.
LC/MS Parts & Labor Inclusions
Getting stuck with unforeseen repair costs can be frustrating for any lab manager who is trying to stick to an annual budget.
Many service contracts only cover PM visits, but this does not help during a critical instrumentation failure. At FSG, we ask thoughtful questions about your lab so we can custom-tailor a contract that meets your unique needs. The parts and labor inclusions come with 48-hour response times, in-stock guarantees on parts with high failure rates, amazing tech support, and more. And since FSG is a leading supplier of LC/MS repair parts, you won’t have to worry about waiting weeks for your new pump to come in. This accelerates our ability to get your LC/MS back into circulation faster (with no unplanned costs and MINIMAL downtime). Flexibility and agility are central to our service philosophy at Full Spectrum Group.
LC/MS Maintenance (Scheduled Preventative Maintenance)
Part of a well-rounded service contract includes planned PM visits. This is a great opportunity to bring up any issues that you have been experiencing with your LC/MS instrumentation. Regularly scheduled maintenance can help to extend the life of your investment, but it can also flush out any needed repairs that could cause unplanned downtime in the future. If your contract is ending and you’re curious about what kind of service contract FSG could put together for you, get in touch with us today. We look forward to creating a contract that is tailored exactly to your specific instrumentation needs.
LC/MS Qualification Services (IQ/OQ/PQ)
At Full Spectrum Group, we offer a variety of instrument qualification services to labs in a myriad of industries. If you are moving your lab to a new location, our Installation Qualification services will come in handy. Perhaps you work in a highly regulated industry that requires regular Performance Qualification and Operational Qualification reports? If so, FSG is the multi-vendor service provider that you’ve been looking for. Here is a quick overview of the different qualification categories:
Installation qualification ensures correct installation and configuration.
Installation Qualification, or IQ, is a validation procedure that ensures the proper transport, installation, and configuration of your LC/MS instrumentation (based upon an OEM-approved list).
Operational qualification measures performance against OEM criteria.
Operational Qualification, or OQ, is also common when it comes to lab quality assurance. The OQ process involves referencing documented operating ranges that have been supplied by the instrument OEM.
Performance qualification is a demonstration of overall system performance.
Performance Qualification, or PQ, is really about routinely checking your LC/MS instrumentation’s performance and cross-referencing results with the OEM’s reported operating ranges.
Billable LC/MS Service
When your LC/MS instrumentation is acting up, finding the source of the problem can be time-consuming (and frustrating).
While it is normal for the LC/MS response to start degrading incrementally after each injection, sometimes the need for changing out the LC column and/or cleaning the mass spectrometer’s interface region becomes too frequent. Not only does this cause inefficiency in the lab, but it might mean that more expensive repair needs are on the horizon. Anyone who has experienced a batch failure knows how debilitating it can be to the lab’s operational flow.
If you’re experiencing low signal noise, missing peaks, loss of sensitivity, or other issues that are causing varied results, contact FSG for a billable service request. We will help you get your instrument back into circulation quickly by getting an experienced LC/MS technician to your lab ASAP.