Originally published by Lab Manager, May 30, 2019
The ongoing evolution of laboratory instrumentation and technology makes powerful analyses possible. While new technology enables exciting techniques and discovery, these instruments still require maintenance and repair. Routine maintenance is essential to keep laboratory operations running smoothly, and a service agreement with a multi-vendor service provider can prevent costly downtime. However, as instruments become more sophisticated, service providers must stay up to date on the latest technologies and ensure their technicians are trained to service state-of-the-art equipment.
A service agreement with a multi-vendor service provider can offer more rapid response times at a lower cost. Prior to committing to a service contract, it is essential to ensure staff have the necessary technical expertise to work with equipment from various manufacturers. John Martin, VP of marketing at Full Spectrum Group (Pleasanton, CA), understands the importance of a knowledgeable staff. “We hire applications chemists, bench chemists, and engineers, some of whom are highly trained and qualified and have gone through a robust training program with the OEM,” says Martin. “We have created a series of training programs internally for cross-training our staff to work on multiple types of instruments. We are a full-spectrum, ISO-certified company, so training is a really important part of what we have in place. We invest a lot to become a better and more educated workforce.”
Chromatography may operate on the same principles as it did many years ago; however, the technology driving this and other instruments is rapidly advancing. Multi-vendor service providers must continue to educate their staff and adapt their services to meet current customer demands.
Full Spectrum Group, Inc.
Full Spectrum Group, Inc. (FSG) is a leading end-to-end solutions provider, specializing in Chromatography Instrumentation. With over 15 locations across the US, and the ability to offer multi-vendor service agreements & customized multi-vendor qualification protocols; our technical expertise and rapid-response time deliver the best in class solutions for your laboratory service needs.
We welcome the opportunity to share with you how we are helping our customers.