Field Service Options

For all your service needs


SERVICE CONTRACTS

  • 48-hours maximum for on-site response
  • Travel and labor charges, in addition to replacement parts, are included in the contract
  • Telephone technical support within 1 hour
  • Personal Contract Managers ensure quality service and satisfaction

PREVENTIVE MAINTENANCE

  • Annual preventative maintenance visits
  • This service can be purchased and provided on-site for individual instruments
  • No more than four hours are required for this service

IN-HOUSE REPAIR

  • Equipment can be repaired at our offices eliminating travel charges
  • In-house repair facilities are designed to allow identification of intermittent or chronic analytical problems
  • Loaner instruments can be provided for a nominal charge

INCIDENTAL SERVICE

  • Incidental Service is ideal for customers with limited operating budgets
  • This on-site service is offered at current labor and travel rates
  • All parts needed for repair of the equipment will be billed at current list prices
  • We accept purchase orders from clients with good credit rating, corporate checks or credit cards

Contact Us For More Information



Instruments Supported  |  Field Service Options  |  In-House Repairs  |   System Qualifications  |   Preventative Maintenance Scheduling  |  Agilent 1100 HPLC Service