Position: Field Service Representative




Full Spectrum Analytics is comprised of highly skilled, motivated and customer focused professionals that are technical experts with a verity chromatography instrumentation manufactures .  In this role, you'll have the opportunity to provide technical expertise primarily but not limited to Agilent, Waters, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS, GC/MS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.


Full Spectrum Analytics is seeking a highly skilled, motivated and customer focused professional to join our industry-leading multi-vendor Field Services Organization in Seattle.  Full Spectrum offers a full benefits package including paid vacation and 401K matching.



  • Installation, performance maintenance, troubleshoot and support on Agilent, Waters, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS).
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success.
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed.
  • Ensure customer compliance regulations are followed.
  • Deliver system level training at customer sites.
  • Manage service inventory according to Full Spectrum Analytics policies.
  • Issue work orders on a daily basis to document work performed.
  • Maintain sound knowledge regarding the technology and customers' application demands.
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times.


  • AA degree in science (electronics or chemistry) or 3 to 5 years of work experience in lab setting or instrument manufacturer.
  • Installation & various repair / maintenance services on analytical instruments supported by FSA, in-house or on customer site.
  • Valid Driver's License in good standing is mandatory.
  • Ability to perform effective system level troubleshooting.
  • Understanding of the scientific application workflow along with the scientific software systems.


  • Must possess a strong customer focus.
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs.
  • Personal sense of integrity and trust.
  • Effective time management skills.
  • System level approach to problem solving.
  • Analytical mindset with a strong drive to resolve open issues.
  • Excellent verbal and written communication skills.



Competitive salary, 401K, medical and dental, great
work environment.

Apply for this position:
Email: Please email your resume to hr@fsaservice.com

Human Resources Department
1252 Quarry Lane
Pleasanton, CA  94566







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