Position: Feild Service Representative

 

JOB DESCRIPTION:

Overview:

Full Spectrum Analytics is comprised of highly skilled, motivated and customer focused professionals that are technical experts with a verity chromatography instrumentation manufactures .  In this role, you'll have the opportunity to provide technical expertise primarily but not limited to Agilent, Waters, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS, GC/MS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

 

Full Spectrum Analytics is seeking a highly skilled, motivated and customer focused professional to join our industry-leading multi-vendor Field Services Organization in the San Diego, CA area.  Full Spectrum offers a full benefits package including paid vacation and 401K matching.

 

Responsibilities:

  • Installation, performance maintenance, troubleshoot and support on Agilent, Waters, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS).
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success.
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed.
  • Ensure customer compliance regulations are followed.
  • Deliver system level training at customer sites.
  • Manage service inventory according to Full Spectrum Analytics policies.
  • Issue work orders on a daily basis to document work performed.
  • Maintain sound knowledge regarding the technology and customers' application demands.
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times.

Qualifications:

  • AA degree in science (electronics or chemistry) or 3 to 5 years of work experience in lab setting or instrument manufacturer.
  • Installation & various repair / maintenance services on analytical instruments supported by FSA, in-house or on customer site.
  • Valid Driver's License in good standing is mandatory.
  • Ability to perform effective system level troubleshooting.
  • Understanding of the scientific application workflow along with the scientific software systems.

Competencies:

  • Must possess a strong customer focus.
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs.
  • Personal sense of integrity and trust.
  • Effective time management skills.
  • System level approach to problem solving.
  • Analytical mindset with a strong drive to resolve open issues.
  • Excellent verbal and written communication skills.                                

EDUCATION AND TRAINING:

Requires a bachelor’s degree in Chemistry or Biology and 6-8 years experience in the field or in a related area.
Familiar with standard laboratory concepts, practices and procedures with specific analytical instruments.
Training certification on a wide range of analytical instrumentation is required.
 
BENEFITS:

Competitive salary, 401K, medical and dental, great
work environment.

Apply for this position:
Email: Please email your resume to hr@fsaservice.com

Mail:
Human Resources Department
1252 Quarry Lane
Pleasanton, CA  94566

 

 

 

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